Refund Eligibility

To be eligible for a refund, a return request must be raised within 7 days from the date of delivery.

Returned products must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with all original tags and packaging intact
• Free from stains, odour, damage or signs of wear

Quality Check

All returned products undergo a quality check (QC) after they reach our warehouse.

If the product successfully passes QC, the refund will be approved and initiated.

Products found to be worn, used, washed, damaged, altered or otherwise unsellable will not be eligible for a refund. Such products will be rejected during QC and returned to the customer.

Return Fee

A ₹100 return fee will be deducted from the total refundable amount for regular returns.

Exchanges are free and are covered separately under our Return & Exchange Policy.

If you have received a verified damaged, defective or incorrect product, no return fee will be charged.

Refund Amount

For approved returns, the amount paid for the eligible product will be refunded after deducting the applicable ₹100 return fee.

Any original shipping charges paid while placing the order, if applicable, are non-refundable.

Any discounts, promotional offers or coupons applied to the original order will be taken into consideration while calculating the final refundable amount.

Refund Method & Timeline

Once the returned product has passed our quality check, the refund will be initiated to the original payment method used while placing the order.

After the refund has been initiated, it may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Cancelled Orders

• Cancellation before processing: No cancellation fee
• Cancellation after the order has been processed and is ready to ship: ₹50 cancellation fee
• Cancellation after delivery has been attempted: ₹100 cancellation fee

The applicable cancellation fee will be deducted before the refund is processed.

Refund Not Received?

If your refund has been approved and the stated processing period has passed, please contact our customer support team at orders@thelitt.com with your Order ID and registered contact details, and we’ll help you check the status of your refund.