1. Shipping

Standard Delivery

Orders are typically delivered within 3–5 business days from the date of dispatch.

Once your order has been shipped, you will receive tracking details to follow your delivery.

Delivery timelines may vary slightly depending on your location, courier availability, public holidays or circumstances beyond our control.

Please make sure your shipping address and contact details are correct while placing your order. The Litt will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

2. Exchanges

Need a different size? We’ve made exchanges easy.

You can request an exchange within 7 days from the date your order is delivered.

Once your exchange request is approved, we will arrange a reverse pickup of the product. After the item reaches our warehouse and successfully passes our quality check, your replacement will be processed and dispatched.

All exchanges are subject to stock and size availability.

Products sent for exchange must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with all original tags and packaging intact
• Free from stains, odour, damage or signs of wear

Items that do not meet these conditions may not be eligible for exchange.

3. Returns

Changed your mind? You can request a return within 7 days from the date your order is delivered.

Once your return request is approved, we will arrange a reverse pickup from your provided address.

Quality Check

Every returned product undergoes a quality check after reaching our warehouse.

Products must be returned:

• Unworn and unused
• Unwashed
• In their original condition
• With all original tags and packaging intact
• Without stains, odour, damage or signs of wear

Any product found to be worn, used, washed, damaged or otherwise unsellable will be rejected during quality inspection and returned to you.

The ₹100 return fee may still be applicable in cases where a returned product fails the quality check.

4. Refunds

Refunds are initiated only after the returned product reaches our warehouse and successfully passes the quality check.

For eligible returns, ₹100 will be deducted as the return fee, and the remaining amount will be refunded to your original payment method.

Once initiated, the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Original shipping charges, if any, are non-refundable.

5. Damaged, Defective Or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product and packaging.

Once verified by our team, we will arrange an appropriate replacement or refund at no additional cost to you.

6. Cancellations

Changed your mind after placing an order? You can request a cancellation by contacting us with your Order ID and the name used while placing the order.

Cancellation Charges

• Before the order is processed: No cancellation fee.
• Once the order has been processed and is ready to ship: A ₹50 cancellation fee will be deducted from your refund.
• Once delivery has been attempted: A ₹100 cancellation fee will be deducted from your refund.

If the order has already been delivered, it can no longer be cancelled and will fall under our 7-day Return & Exchange Policy.

Any applicable refund will be processed to the original payment method after the cancellation has been confirmed.

For any questions or assistance with a cancellation, please contact our customer support team.

7. Important Conditions

• The Litt reserves the right to reject a return or exchange if the product does not meet the conditions mentioned in this policy.
• Returns and exchanges are accepted only for products purchased directly from The Litt's official website.
• The 7-day return/exchange period begins from the date the order is marked as delivered.
• For hygiene and quality reasons, certain products or promotional/ final-sale items may not be eligible for returns or exchanges where clearly mentioned on the product page or at the time of purchase.